Fiserv Manager, Financial Analysis-TBMA in Alpharetta, Georgia

Position Description

The Enterprise Technology Group (IT) within Fiserv is leading efforts to align IT and Business Units through the implementation of Service Management processes and cost transparency. Through these efforts, ETG will help our business partners drive margin improvement and while delivering competitive solutions to our customers. ETG also delivers Information Technology applications, infrastructure, and project services in a cost-efficient manner to Fiserv.


• This manager position will help implement and operationalize a Technology Business Management (TBM) solution designed to position executives with the knowledge to manage and communicate the cost, quality, and value of Technology services

• Apply industry standard IT cost analysis, modeling, and reporting practices to develop standard reports and analysis. Work across and engage with Service Lines and with Business unit IT

• This role will provide visibility into planned, actual, and forecasted spend, drive stakeholder accountability, and will react with quick, accurate TBM data adjustments as the business needs change


• Cultivate and maintain strong partnerships with both BU Finance and their Technology teams

• Engage on BU infrastructure demand and business case development and costs

• Provide support for and facilitate BU discussions regarding current and future technology costing and chargeback methodologies

• Participate in developing and documenting standard TBM processes in ETG and Fiserv



• BA/BS in Finance, Accounting, Computer Science, MIS, or Math Degree or equivalent (MBA Preferred)

• 5 years of supporting Technology services or financial management processes and practices such as budgeting, cost allocations, capital & operating expense handling, program portfolio management, and application/infrastructure support

• Good communication and presentation skills to finance, technical and management audiences

• Expert in data modeling, business planning, and what-if/impact scenario analyses

• Understanding of Technology infrastructure terminology and domains including data centers, network/communications, server utilization, virtual environments, storage, and application development and maintenance desired

• Ability to quickly comprehend complex Excel spreadsheets/data


• ITIL, ITSM and TBM knowledge a plus

• Previous experience with a TBM solution (e.g. Digital Fuel or Apptio) preferred

• Knowledge of SAP and Workday systems a plus

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information.