VXI Global Solutions Call Center Technical Support Representative in Atlanta, Georgia
Call Center Technical Support Representative
guided by our Values:Excellence, Integrity, Teamwork,
Agility and Inventiveness.
VXI recruits excited,
enthusiastic Customer Service Representatives who are ready to be
successful! We create a fun learning environment with plenty of career
growth opportunities. Work in an environment where Customer Service
Representatives can utilize their customer service skills and experience to help
customers each and every day. Your talents and contributions will be
rewarded. Come for the job, stay for the career!
Join Team VXI!
As a Customer Service Representative, you will receive inbound calls
regarding customer concerns relating to phone, internet and/or TV cable
services. Customer Service Representatives must be a great listener, be
empathetic, and help resolve their issue. Customer Service Representatives
will be assisting customers in crisis while offering outstanding world
class customer service!
Insurance (Medical, Dental, Vision)
Knowledge, Skills and Abilities You’ll Need to Succeed
comportment and demeanor
verbal communication skills
of computers and MS Windows
to navigate multiple screens/programs
· Ensures customer retention by reasonable negotiations. Provides solutions that are beneficial to the company and attractive to the customer.
· Suggests products to the customer. Utilizes sales skills to probe for information and close the sale to maintain sales goal
to type 25 wpm
to follow direction and accept coaching
to work in a team environment achieving personal and team goals
to work flexible hours, including weekends and evenings as required.
Other Things We Look For
· Desire to be of service
be able to pass a background check and drug screen
School Diploma/GED (Must provide transcript)
· One-year strong customer service representative experience
(within a call center environment preferred)
How to Apply:
When: Monday-Friday 9:00am to 12:00pm
Where: 1688 Phoenix Parkway College Park, GA 30349
After training you must have open availability. The call center is open Monday-Sunday 6am-midnight each day.
This description portrays in
general terms the type and level(s) of work performed and is not intended to be
all-inclusive, nor the specific duties of any one incumbent. Management
reserves the right to make amendments to said job description at any time.