Kforce Help Desk Support in Atlanta, Georgia

Kforce has a client seeking a Help Desk Support in Atlanta, Georgia (GA).Summary:This is a contract to hire position. All FTE positions in this group are filled with contract to hire candidates. All candidates will have potential of going full time and being eligible for the company's extensive benefits program and competitive employee wages.Top Daily Responsibilities

  • Provides Level 1 and Level 2 support

  • Help desk needs include phone support, handling minor triage issues with basic troubleshooting and escalating all other issues to Level 2 and 3 support

  • Responsibilities include maintaining, developing and supporting personal computers, servers, local and wide area network, software, and data communications technologies throughout the Firm, to maximize Firm-wide productivity and minimize system downtime

  • Assists with help desk duties and installs hardware and software

  • High School Diploma or GED required

  • Two-year degree or the equivalent work experience and one to three years in a fast-paced technical Help Desk

  • One to three years of proven help desk experience

  • Ability to perform routine technical processes including troubleshooting client/server, networking, hardware/software, desktop devices, and end user applications

  • Ability to quickly understand systems and how various software, hardware, and networking components work together to produce the technology being used by the customer

  • Ability to type 35-40 wpm

Desired Skills:

  • Remedy

  • Lotus Notes

  • Citrix Technology

  • Epic


Soft Skills:

  • Strong oral and written communication skills, to include reading, writing, speaking, and understanding English

  • Exceptional active listening skills

  • Skill and ability to work and communicate with a variety of personalities, to work on a peer-to-peer level with all customers

  • Ability to function independently with minimal supervision

  • Ability to maintain positive and professional attitude within help desk and with clients at all times

  • Consistently punctual and reliable

Compensation Type:Hours